Shipping policy
Shipping
Every order placed at My Store is reviewed and packed within 1-2 business days, Monday through Friday, before it leaves our fulfillment center. Once your package ships, you'll receive a confirmation email with a tracking link so you can follow it the whole way to your door.
Transit times vary by destination and shipping method selected at checkout, and typically range from several business days up to a couple of weeks for delivery. Shipping charges are calculated based on your order and destination, and orders that reach the qualifying amount shown at checkout ship free. Please double-check your shipping address before placing your order — if you notice an error after checkout, contact us at service@aqebja-0z.myshopify.com right away and we'll do our best to update it before the package ships. We cannot guarantee changes once an order has already left our warehouse.
Returns & Refunds
We want you to love what you ordered. If something isn't right, you may return most items within 30 days of delivery for a refund or exchange, provided they are unused, in their original packaging, and in resalable condition. A few items may be marked as final sale on their product page.
To start a return, email service@aqebja-0z.myshopify.com with your order number and reason for return, and we'll send you instructions. Once your return is received and inspected, refunds are issued to your original payment method within 5-10 business days. Exchanges are processed as soon as the returned item arrives at our facility.
If your order arrives damaged or you received the wrong item, contact service@aqebja-0z.myshopify.com within a few days of delivery with photos, and we'll arrange a free replacement or refund at no cost to you.
- Questions? Reach our support team anytime at service@aqebja-0z.myshopify.com.
- Visit aqebja-0z.myshopify.com for current order status and policy updates.